FAQs – Petcove

Products

Yes, all Petcove products undergo rigorous testing to ensure they meet the highest safety standards. We test for compliance with industry certifications such as UL, ASTM, RoHS, FCC, and Prop65 to provide products that are both effective and safe for your furry companions.

Our products are designed for a wide range of pets, including dogs, cats, and small animals. We recommend checking the product specifications or with your veterinarian to ensure compatibility with your specific pet's needs.

Shipping & Returns

We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, you can return the item within 30 days of purchase for a full refund or exchange.

Absolutely! Our dedicated customer support team is here to assist you. You can reach out to us through our website or by emailing us directly.

Shipping times may vary depending on your location. We strive to process and ship orders within 1-3 business days. Once shipped, the estimated delivery time will be provided to you during the checkout process.

Orders

Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and progress of your shipment.

We understand that circumstances may change. If you need to cancel or modify your order, please reach out to our customer support team as soon as possible. While we cannot guarantee changes can be made after an order is placed, we will do our best to accommodate your request.